Virtual Counselor - TownSpeaks Technology

Virtual Counselor

Technology brings us to the age where communication and interaction have become more impersonal. Data moves at the speed of light, but what are some of the negatives associated with the age of technology? Have we forgotten the human equation as we hurtle into the future? Technology even provides us with solutions for personal well-being. Introducing the virtual counselor.

Virtual Counselor – The Power of Technology

What is the biggest detractor in technology? Is it the speed of information and the constant bombardment of input? Perhaps it is the onslaught of immediacy and how everyone expects everything right now. There is no delay in demand and it is only getting worse. Maybe it is that our bosses and colleagues, thanks to 24/7 connectivity, no longer show any boundaries when it comes to expectations. Whatever you define as the biggest drawback of technology, the one common aspect is that it makes our lives more impersonal. Enter the virtual counselor.

Millennials, along with members of generations past and future, have grown increasingly used to technology as the primary form of communication and they have become accustomed to the impersonal interaction of text and email. Interpersonal communication, including the subtle art of reading expression and inflection, is getting edged out by the phone and computer screen. The problem? We, as humans, are not built that way. We need interface. Enter the virtual counselor. If you would like to explore more about the role of technology in virtual counseling, there is an interesting article from the American Counseling Association – The Role of Technology in Counseling.

The Virtual Counselor – What We Don’t Know Can Hurt Us

When we think of a virtual counselor, we think of someone online who can answer questions and help us navigate difficult or challenging emotional waters, but virtual counseling is much more than that. When you think of counseling, maybe you think of counseling for kids or marriage counseling. These are only two of areas that make up a vast online presence. Here is a brief list of the different types of counseling.

  • Marriage and Family
  • Guidance and Career
  • Rehabilitation
  • Mental Health
  • Substance Abuse
  • Educational
  • Debt counseling
  • Child development counseling
  • Eating disorder therapy
  • Grief counseling
  • Art therapy
  • Musical therapy

These are just a few areas of specialty, but what is unique is that each area now has a significant online presence. No matter what type of assistance you need, you can find it online. Now here is where it really gets interesting. Most of the online or virtual counselor listings you will find are to professionals you can find online. So really, many of the listings you find are simply listings to private or public practices or counselors.

The Truly Virtual Counselor

But where is technology taking us? The interaction between human and machine has become a dependent relationship between user and mechanism for transport. With Quantum Computing on the near horizon and our electronic volumes of interactive data, we are getting closer to an AI form, but we will never be able to truly create Artificial Intelligence. We cannot create a sentient being any more than we can create gravity. Maybe someday, but not yet.

What we can do right now however, is mimic human interaction and recreate responses that reflect what society considers a “correct” answer to almost any question that can be asked. So does this mean that search engines will become our virtual counselor? The solution will be some form of data construct that will provide answers to questions we have. Look at Siri who is even programmed to answer inane questions. Look at Google, Yahoo and the rest of the search engine platforms built to query through mountains of data almost instantaneously

To learn more about human and computer interface, there is an excellent read – Universal Access in Human-Computer Interaction: Design for All and Accessibility Practice. You can learn where we are headed as a society and how our interface with computers and technology will evolve.

To artificial intelligence, we have a long way to go and it is doubtful that we will be able to recreate intelligence in our lifetime or lifetimes immediately following. We will continue to improve technology’s capability to respond based on recreated human response. Mimic is not a form of intelligence, though we will continue down that path because we are human.


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